Terms of service
TERMS & CONDITIONS
These Terms & Conditions apply to all appointments, services, promotions and purchases made with Sugar & Mila.
By booking an appointment, paying a deposit, purchasing a service or participating in a Sugar & Mila promotion, you confirm that you have read, understood and agree to these Terms & Conditions.
ONLINE BOOKING DEPOSITS
Cancellation Policy
We understand that plans can change. A minimum of 48 hours' notice is required to cancel or reschedule an appointment.
Cancellations made more than 48 hours before the appointment will receive a full deposit refund or may be rescheduled without penalty.
Cancellations made within 48 hours of the appointment will result in forfeiture of the deposit.
Rescheduling
Appointments may be rescheduled up to 48 hours before the scheduled appointment time without penalty.
Repeated cancellations or rescheduling may require full payment to secure future appointments.
No-Shows
Failure to attend an appointment without notice will be treated as a no-show.
Sugar & Mila reserves the right to require full prepayment for future appointments following a no-show.
Late Arrivals
Please arrive on time for your appointment. Late arrival may reduce the time available for your treatment and may affect the service that can be completed.
If there is insufficient time to complete the booked service, Sugar & Mila may need to shorten or reschedule the appointment. Where an appointment must be rescheduled due to late arrival, the deposit may be forfeited.
Provider Cancellations
If Sugar & Mila needs to cancel or reschedule your appointment, you will be offered the option to rebook at no additional cost or receive a full refund of any deposit paid.
REFUNDS & CHANGE OF MIND
Sugar & Mila does not offer refunds for change of mind in relation to services or products where no fault exists.
Nothing in these Terms & Conditions limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand law.
Where a refund is required by law, it will be provided in accordance with those requirements.
SERVICE TRANSFERABILITY
Appointments, treatments, promotional offers, credits and service discounts are non-transferable unless otherwise stated.
Services cannot be transferred to another person or exchanged for cash.
SERVICE PRICING
All Sugar & Mila prices are listed in New Zealand Dollars (NZD), unless otherwise stated.
Prices may change from time to time. The price applicable at the time of booking or purchase will apply.
Sugar & Mila reserves the right to change service pricing, treatment packages, products and promotional offers at any time.
Promotional pricing cannot be applied retrospectively to appointments or purchases made before the promotion commenced.
SMART PRICING
Smart Pricing may be available on selected days and appointment times at participating Sugar & Mila locations during off-peak periods.
Discounts may vary depending on the appointment time, day and location.
Smart Pricing:
- applies only to selected appointment times
- is available for a limited number of bookings
- cannot be combined with other offers, promotions or discounts
- may change or be removed at any time
- cannot be applied retrospectively
PROMOTIONS & SPECIAL OFFERS
Sugar & Mila may offer promotional pricing, rewards, referral offers, birthday offers, packages, giveaways and collaborations throughout the year.
Unless otherwise stated:
- promotions apply only to eligible services and appointments
- promotions cannot be combined with other offers, discounts or promotional pricing
- promotional offers cannot be applied retrospectively
- promotional offers have no cash value
- promotional credits and discounts are non-transferable
- promotions are subject to availability
- Sugar & Mila reserves the right to amend, extend or withdraw a promotion at any time
REFER A FRIEND
REFER 3 FRIENDS. GET $50 CREDIT. Referred clients must be new to Sugar & Mila. Each referred client must book, attend and pay for an eligible regular-priced service within 3 months of their referral being made. The referred client must mention the referring client's name at checkout so the referral can be recorded. Referral credit will be issued once 3 qualifying referrals have been completed. Credit is valid for eligible Sugar & Mila services, is non-transferable, has no cash value and cannot be applied retrospectively or combined with other offers, discounts or promotional pricing. Sugar & Mila reserves the right to determine eligibility and amend or withdraw this promotion at any time.
REFER 5 FRIENDS. GET $100 CREDIT. Referred clients must be new to Sugar & Mila. Each referred client must book, attend and pay for an eligible regular-priced service within 3 months of their referral being made. The referred client must mention the referring client's name at checkout so the referral can be recorded. Referral credit will be issued once 5 qualifying referrals have been completed. Credit is valid for eligible Sugar & Mila services, is non-transferable, has no cash value and cannot be applied retrospectively or combined with other offers, discounts or promotional pricing. Sugar & Mila reserves the right to determine eligibility and amend or withdraw this promotion at any time.
BIRTHDAY MONTH
Enjoy 20% off one regular-priced sugaring service during your birthday month.
T&Cs: Available to new and existing Sugar & Mila clients. Valid for one eligible visit during the client's birthday month only. The offer applies to regular-priced services and cannot be combined with any other offer, promotion, package or discount. Proof of date of birth may be requested. The offer must be mentioned or applied at the time of booking or payment and cannot be applied retrospectively. The offer is non-transferable, has no cash value and cannot be exchanged for credit.
20% OFF YOUR NEXT VISIT
Eligible clients may receive 20% off their next eligible sugaring service when they maintain their sugaring routine within the promotional timeframe of 4 weeks.
T&Cs: The offer is available to eligible clients who complete a qualifying regular-priced sugaring service. The next appointment must be booked and completed within 4 weeks of the previous qualifying appointment. The 20% discount applies to the same service, or an eligible service of equal or lesser value, unless otherwise stated. The offer cannot be transferred, exchanged for cash or combined with any other offer, package, discount or promotional pricing. The offer cannot be applied retrospectively. Missed or cancelled appointments may result in the offer being forfeited. This is a one time offer only. New Clients only.
RECYCLE & SAVE
Five eligible, empty and unbroken Sugar & Mila product packages must be returned together to qualify. Labels must be removed. Packaging must be complete and include its original lid, pump, spray or other primary packaging component. Broken, cracked or damaged glass, or packaging with missing caps, lids, pumps or other components, will not qualify. The 20% discount applies to eligible Sugar & Mila products purchased on the same day. Unlimited redemptions are available. This offer may be combined with credit-holder discounts on selected products. Discount has no cash value and cannot be applied retrospectively. Sugar & Mila reserves the right to determine eligibility and amend or withdraw this promotion at any time.
PROMOTIONS & COLLABORATIONS
Sugar & Mila may participate in giveaways, events and collaborative promotions with other businesses.
Unless otherwise stated:
- prizes, vouchers, treatments, product credits and promotional gifts are non-transferable
- prizes and promotional credits are not redeemable for cash
- winners will be contacted using the details provided at the time of entry
- prizes must be claimed within 12 months of the official winner announcement unless a different expiry period is stated
- unused prizes, vouchers, treatments or promotional credits expire after the applicable validity period
- partner promotions may also be subject to the participating partner's own terms
- promotions are subject to availability
- Sugar & Mila reserves the right to refuse redemption where misuse, abuse or fraudulent activity is suspected
- Sugar & Mila reserves the right to amend, cancel, extend or withdraw a promotion where permitted by law
APPOINTMENT ARRIVAL
Please arrive on time for your appointment.
Sugar & Mila appointments are scheduled specifically for each client. Arriving late may reduce your treatment time or affect the service that can be completed.
Where there is insufficient time to complete the booked service, the appointment may need to be shortened or rescheduled.
GENERAL TERMS
Sugar & Mila reserves the right to refuse or discontinue a service where it is reasonably considered necessary for the safety, comfort or wellbeing of the client or service provider.
Clients are responsible for providing accurate and relevant information when booking and completing their client registration or consultation information.
Certain services may not be suitable in particular circumstances. Where relevant, clients may be asked to disclose information that could affect the suitability or safety of a treatment.
By booking an appointment or purchasing a service, you agree to comply with these Terms & Conditions.
For questions regarding these Terms & Conditions, please contact: